Return Policy
We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries. See Local Delivery below for our delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Any product that has been installed, attempted to be installed or used cannot be returned. Return eligibility, time limits and restocking fees are outlined in the Returns, Opened Items and Final-Sale Items sections below.
Special-order merchandise is final sale once delivered. Cancellation of a special order before delivery is subject to a restocking fee.
Handling and Availability: In-stock orders are typically processed within 1–2 business days. Special-order timelines depend on supplier availability and are confirmed individually.
Local Delivery: Atlas Appliances delivers throughout Calgary and surrounding communities, including Airdrie, High River, Chestermere and Carstairs. In-stock orders are typically delivered within 1–3 business days of order confirmation, subject to delivery availability. Handling is included in this timeframe.
Returns: Unopened, unused appliances in their original sealed packaging may be returned within 7 calendar days of delivery or pickup without a restocking fee. All returns require prior approval from Atlas Appliances and proof of purchase.
Opened Items: Opened appliances may be accepted for return at Atlas Appliances’ discretion, provided they have not been installed or used, are free of damage and include all original packaging and accessories. Approved returns are subject to a minimum 20% restocking fee.
Final-Sale Items: Installed or used appliances, special orders, clearance items and floor models are final sale.
Delivery and Return Charges: Completed delivery and installation services are non-refundable. Customers are responsible for return transportation costs. Return pickup can be arranged for an additional fee.
Damage Reporting: Please inspect appliances upon delivery or pickup. Any damage must be reported to Atlas Appliances within 48 hours of receiving the appliance, with photographs and order details.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.